ICT Educational Services

Service Level Agreements

Gold SLA

gold

  • Immediate telephone ICT support and site visit within eight hours.
Category: Service Level Agreements

Bronze SLA

silver bolt

  • Immediate telephone support (8.30am – 5.00pm) with up to 10 onsite callouts per year
Category: Service Level Agreements

Silver SLA

silver

  • Immediate telephone ICT support and three or six hour fixed weekly site visits.
Category: Service Level Agreements

Holiday SLA

holiday

  • We provide telephone support, remote support and emergency site visits during holiday periods
Category: Service Level Agreements

Gold Concession SLA

gold-con

  • Emergency cover and site visit within eight hours
  • Available to Silver SLA clients only
Category: Service Level Agreements

Emergency Support

emergency

  • On-site emergency support charged at an hourly rate.
Category: Service Level Agreements
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About us

ICT support services for London and South East. Boroughs include Southwark, Lambeth, Merton, Bexley, Brent, Hammersmith, Ealing, Croydon, Lewisham, Greenwich, Wandsworth and Westminster.

Service Level Agreements

Contact us

ICT Educational Services

  • Tel: 0845 009 1999
  • Fax: 0845 890 1999
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Website: www.icteducationalservices.co.uk

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