Service Level Agreements
Gold SLA
- Immediate telephone ICT support and site visit within eight hours.
- Category: Service Level Agreements
Bronze SLA
- Immediate telephone support (8.30am – 5.00pm) with up to 10 onsite callouts per year
- Category: Service Level Agreements
Silver SLA
- Immediate telephone ICT support and three or six hour fixed weekly site visits.
- Category: Service Level Agreements
Holiday SLA
- We provide telephone support, remote support and emergency site visits during holiday periods
- Category: Service Level Agreements
Gold Concession SLA
- Emergency cover and site visit within eight hours
- Available to Silver SLA clients only
- Category: Service Level Agreements
Emergency Support
- On-site emergency support charged at an hourly rate.
- Category: Service Level Agreements